Terms & Conditions

1. Who we are

"DefectR", "we", and "us" refers to DefectR Ltd, a company registered in England & Wales (company no. 09929002), with its registered office at 14 Ffordd Yr Odyn, Bwcle, Flintshire, CH7 2EZ. We operate the DefectR app and the website defectr.co.uk. You can reach us at support@defectr.co.uk.

2. What DefectR does

• We provide a web app that lets you log defects in a new-build property, attach photos and floorplans, and share a report with your builder or housebuilder.
• DefectR is a documentation tool. We are not a surveyor, a warranty provider, or a legal adviser. Anything AI-generated (severity, likely cause, estimated cost) is a guide, not a professional opinion.
• We do not represent you in any dispute with your housebuilder, NHBC, or insurer. You own the report, and you decide how to use it.

• Foundation — free forever. One property, 10 defects, one floorplan, one PDF preview, three AI analyses.
• Rectify — £12.99 one-off per property. Unlocks unlimited defects, floorplans, share links, PDFs, builder replies and AI analysis for that specific property.
• Surveyor — £99.99 one-off, lifetime. Unlocks everything, on every property you ever create. No subscription.
• All prices are in GBP and include any applicable UK VAT.
• Payment is processed by Stripe. We never see your card number.

• Use DefectR only for lawful snagging of residential properties you own, rent, or have permission to document.
• Don't upload content that is defamatory, infringes someone else's rights, or contains images of identifiable people without their consent.
• Don't attempt to break, probe, or overload the service. We rate-limit abusive traffic and may suspend accounts that repeatedly trip protections.
• One account per person. Sharing accounts voids your Rectify / Surveyor entitlements and may result in suspension without refund.

• We provide DefectR on an "as-is" basis. We take reasonable care to keep the service running but we can't guarantee uninterrupted availability.
• Our total liability to you for any claim is capped at the total amount you've paid DefectR in the 12 months before the claim, or £100 — whichever is higher.
• We do not exclude or limit liability for death, personal injury caused by negligence, fraud, or anything else that cannot be excluded under UK law.
• Nothing in this section affects your statutory rights as a consumer.

7. Changes & account closure

• We may update these terms to reflect new features or legal changes. We'll email active users if the change is material; your continued use after that constitutes acceptance.
• You can close your account any time from your account page. Paid entitlements (Rectify unlocks, Surveyor lifetime) are non-transferable and end with the account.
• We may suspend or close accounts that breach these terms, with a refund of any unused Surveyor-tier payment pro-rated at our discretion.

• These terms are governed by the laws of England and Wales.
• If we can't resolve a dispute by email, you can bring a claim in the English courts. If you live in Scotland or Northern Ireland, you retain the right to bring proceedings in your local courts under UK consumer law.
• For unresolved consumer disputes, you can also use the UK government's Citizens Advice consumer service.